Knowledge Base

Welcome to the EdgeServ Knowledge Base, your go-to resource for finding solutions to Back of House (BOH), Front of House (FOH), and equipment-related queries. Whether you’re troubleshooting an issue or seeking best practices, our comprehensive articles are designed to guide you through every step. Explore the knowledge base to empower your team with the answers they need, whenever they need them.

Popular Solutions

Create/Edit Users

Create/Edit Users

This guide provides step-by-step instructions on how to create or edit users in the BOH system. It covers everything from entering user details to assigning roles and hourly rates.

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View Menu Item Sales

View Menu Item Sales

This guide provides step-by-step instructions on how to view menu item sales. By following these steps, you can easily access data on the quantity and total sales of specific menu items. This information can be valuable for analyzing sales performance and making informed business decisions.

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Change Prices/Disable Menu Items

Change Prices/Disable Menu Items

This guide provides a step-by-step process to easily change prices or disable menu items in the back-of-house system. It includes instructions on how to navigate to the Price Editor, filter and search for specific menu items, enable or disable them, and edit prices.

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Create/Edit Menus

Create/Edit Menus

This guide provides step-by-step instructions on how to create or edit menus in the BOH system. It covers everything from naming the menu to setting visibility and time intervals. If you need to manage menus efficiently, this guide will help you navigate through the process easily.

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Create/Edit Price Adjustments

Create/Edit Price Adjustments

This guide provides step-by-step instructions on how to create and edit adjustments in the BOH system. Adjustments can be used to apply discounts or surcharges to tickets or items, and this guide covers all the necessary settings such as amount, type, user input, reporting options, availability, and time restrictions.

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Create/Edit Categories

Create/Edit Categories

This guide provides step-by-step instructions on how to create or edit categories in the BOH system. It covers everything from selecting a revenue group to assigning printers and sections.

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BOH Address Editor

This video is a training session on using the BOH Address Editor feature within the EdgeServ point-of-sale system. It provides detailed instructions on how to access and modify the BOH address information if ever necessary.

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Negative Sale

The video is a training session focused on processing negative sales in the EdgeServ point-of-sale system. It guides users on how to correct situations where sales might mistakenly be processed, and therefore processing a sale for a negative amount back to the customer’s card.

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Enhancements & New Features

Version 3.36

FOH

Improved login time in some cases when using iOS 17.4.1

Modified the text to pay feature , when using together with “Send Order to the Kitchen After Paid” flag the ticket will be closed automatically after it’s paid

When using Cash Discount the quick card button and some other workflow charged cash price on credit card

BOH

New “Small” receipt size option

Added option to filter inactive “Menu” in Price Editor

Added new flag to Section settings: “Auto Close Cash Ticket” – If disabled, user needs to press “Close Order” button after paying

Payroll reports can now be sorted by Full Name as well

Inactive terminals are now hidden in Printer Settings master iPad assignment

Added new flag to filter manual QTY control movement on Quantity Control Movement Report

Other

Added site name to automatic email report’s subject

iOS Epson printing improvement: Increase timeout to prevent long chits on the U-220 kitchen printer from printing repeatedly
Added dual pricing column on printed check when partially payment was made
When eCard payment credentials are empty in BOH Payment Settings, it no longer prevents user from saving other payment credentials
Added option for ZIP code validation when using OLO with Magensa gateway and CVC when using Clearent (CVC with Magensa and Clearent ZIP verification is not supported at the moment)
Added reCaptcha protection to OLO
Previous Versions

03/05/2024 – 3.21
01/16/2024 – 3.04

Not on the latest version?